Refunds
Size Exchange: Available only once after purchase.
Sales Policy: All sales are final; no return or refund is allowed.
Defective or Damaged Products: If you receive a defective or damaged product, you must contact us within 5 days of receipt and provide evidence. Refunds for defective or damaged products will take 5 days to process, and store credit will be given as compensation.
Post-Delivery Issues: We are not responsible for post-delivery defects, mishandling, or wear and tear.
Shipping Information: Providing accurate shipping information is crucial. We are not liable for losses or delays due to incorrect addresses.
Policy Changes: Please note that our return, refund, and exchange policy may be subject to change without notice.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@museix.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at help@museix.com for questions related to refunds and returns.